FAQ

Opus Creative Design

What are your payment terms?

Where possible we prefer to quote per project in advance of undertaking the work – that way, everyone knows where they stand and there are no nasty surprises. Our payment terms are as follows. Of course, we’re always happy to discuss any concerns you may have prior to agreeing to proceed with the work.

Payments are due within 7 days of invoice. Late payment may incur surcharges.

Typically, following the approval of our quotation, we invoice 50% of the design and artwork fees in advance of undertaking the work and 50% (plus any additional costs) on completion with payment due before the final files are supplied. Fees for third party expenses – such as print costs – are due prior to us placing the orders and committing to costs with our suppliers. Work will not be undertaken or scheduled prior to the advanced fees being received.

For smaller projects (less than £100 +VAT) we invoice 100% in advance.

Where a larger project has multiple elements, we may split fees down into staged payments. This will be agreed with you in advance.

If a project goes dormant – i.e., does not progress for more than 1 month or is cancelled after work has been started – we retain the right to invoice for work done to date if it exceeds that covered by the advanced fees.

Where the scope of a project changes or evolves as it progresses it may be necessary to amend the quote accordingly. You will be advised if this is the case.

Opus Creative Design

Do you work on a retainer basis?

Yes. Where Retainer packages are agreed, invoices will be issued and are due for payment each month. Hours can be accumulated and rolled over to later months. If fees for a project exceed the amount/scope covered by the Retainer agreement an additional invoice will be issued on the basis set out in the payment terms above.

Opus Creative Design

Who owns the artwork you create?

Copyright law surrounding intellectual property can be complex – often, despite paying for the work that is created for you, an agency will retain the ownership. This creates problems and unexpected expense at a later date when you find that you’re effectively tied into working with them for future work. We keep it fair and simple – at the point that you have paid for the work the ownership of the final design work is transferred to you. So, you own your logo, your brochure, your graphics – whether you work with us in future or not, you’ve paid for them and you own them.

For clarity, the things that we don’t transfer ownership of are as follows:

  • Any designs/creative work that is not used in the final approved design. You will own the final designs but not any unused visuals etc.
  • Source files – e.g., Adobe Photoshop or Illustrator files that were created in the process of producing the design but are not the final versions.
  • Any elements of the design/artwork that are used under licence from a third party – e.g. fonts, stock or commissioned photography, website code. Copyright will be subject to the licence agreements of the provider. Where possible we will pass them on or direct you to where you can obtain the files.

Interested in any of our services?

Opus Creative Design

Will you share your work for us with anyone?

We like to show off our successes and we therefore retain the right to display the work we have created for you on our website, on social media platforms, presentations and by any other means. Often this is beneficial to you too – another opportunity for people to find out about your organisation or business. However, we appreciate that there may be reasons why you don’t wish us to share your designs in this way. That’s fine – just tell us. We will always respect your need for confidentiality, so if you wish to keep your work under wraps – whether permanently or just before a specified date – we will do just that.

Opus Creative Design

What if I want more work in the future? Will you still have the original source files?

We routinely store artwork and other related assets from past projects on archive – often it will be retrieved for subsequent print runs, updates, and amendments at some point in the future. If, for any reason, you do not wish us to retain your artwork and assets please confirm this by email. 

Our full terms and conditions can be downloaded here.

Opus Creative Design

Do we need to know what items we need before we come to you?

Not at all! Sometimes people come to us with a very firm idea of what they want but more often they come knowing they need something but they’re not sure exactly what. Either situation is fine and it’s part of our job to advise you on what will work best. The conversations we have before we start any design work are crucial to the success of the work we do for you. We’ll ask about your current situation and about what you want to achieve – once we understand that we can work with you to decide what the best options will be. 

Opus Creative Design

How can I be certain that I’ll like what you come up with?

We believe that our portfolio of previous work and our client testimonials go a long way towards providing reassurance. We also know just how rare it is that this is an issue … and that we never just walk away if someone is dissatisfied. The truth is that the closer you are prepared to work with us the better the chances of success. If you give us the chance to understand where you are now and where you want to get to, we know that we’ll come up with a design that you’ll not only like, but that you’ll love

Opus Creative Design

How will we know how much it will cost?

We have fees for our more common projects published on the site. However, design projects rarely fit into a neat little box and there can be many variables to take into account. For that reason, we prefer to quote ahead of undertaking any work – it’s clearer for everyone that way. From time to time the scope of a project may evolve as it progresses – if that’s the case we’ll advise of variations to the quote at the earliest opportunity. 

Opus Creative Design

How long will it take?

Again, every project is different. The amount of work involved and our current workload will inevitably both be factors. We’ll discuss timescales with you when we provide a quote and again at the point that you confirm that you wish to go ahead. 

Opus Creative Design

What are your payment terms?

Where possible we prefer to quote per project in advance of undertaking the work – that way, everyone knows where they stand and there are no nasty surprises. Our payment terms are as follows. Of course, we’re always happy to discuss any concerns you may have prior to agreeing to proceed with the work. 

 Payments are due within 7 days of invoice. Late payment may incur surcharges.  

 Typically, following the approval of our quotation, we invoice 50% of the design and artwork fees in advance of undertaking the work and 50% (plus any additional costs) on completion with payment due before the final files are supplied. Fees for third party expenses – such as print costs – are due prior to us placing the orders and committing to costs with our suppliers. Work will not be undertaken or scheduled prior to the advanced fees being received. 

 For smaller projects (less than £100 +VAT) we invoice 100% in advance. 

 Where a larger project has multiple elements, we may split fees down into staged payments. This will be agreed with you in advance.  

 If a project goes dormant – i.e., does not progress for more than 1 month or is cancelled after work has been started – we retain the right to invoice for work done to date if it exceeds that covered by the advanced fees. 

 Where the scope of a project changes or evolves as it progresses it may be necessary to amend the quote accordingly. You will be advised if this is the case. 

Opus Creative Design

Do you work on a retainer basis?

Yes. Where Retainer packages are agreed, invoices will be issued and are due for payment each month. Hours can be accumulated and rolled over to later months. If fees for a project exceed the amount/scope covered by the Retainer agreement an additional invoice will be issued on the basis set out in the payment terms above. 

 

Opus Creative Design

Who owns the artwork you create?

Copyright law surrounding intellectual property can be complex – often, despite paying for the work that is created for you, an agency will retain the ownership. This creates problems and unexpected expense at a later date when you find that you’re effectively tied into working with them for future work. We keep it fair and simple – at the point that you have paid for the work the ownership of the final design work is transferred to you. So, you own your logo, your brochure, your graphics – whether you work with us in future or not, you’ve paid for them and you own them. 

 

For clarity, the things that we don’t transfer ownership of are as follows: 

  • Any designs/creative work that is not used in the final approved design.You will own thefinal designs but not any unused visuals etc.

     

  •  Source files – e.g., Adobe Photoshop or Illustrator files that were created in the process of producing the design but are not the final versions.

  •  Any elements of the design/artwork that are used under licence from a third party – e.g. fonts, stock or commissioned photography, website code. Copyright will be subject to the licence agreements of the provider. Where possible we will pass them on or direct you to where you can obtain the files. 

Opus Creative Design

Will you share your work for us with anyone?

We like to show off our successes and wtherefore retain the right to display the work we have created for you on our website, on social media platforms, presentations and by any other means. Often this is beneficial to you too – another opportunity for people to find out about your organisation or business. However, we appreciate that there may be reasons why you don’t wish us to share your designs in this way. That’s fine – just tell us. We will always respect your need for confidentiality, so if you wish to keep your work under wraps – whether permanently or just before a specified date – we will do just that. 

Opus Creative Design

What if I want more work in the future? Will you still have the original source files?

We routinely store artwork and other related assets from past projects on archive – often it will be retrieved for subsequent print runs, updates, and amendments at some point in the future. If, for any reason, you do not wish us to retain your artwork and assets please confirm this by email. 

Our full terms and conditions can be downloaded here. 
 

 

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